Frequently Asked Questions - Ordering
Are you Open to the public
Yes, absolutely anyone can shop at JJ Foodservice. Whether you are a chef buying quality food for your restaurant, or a household looking to make bulk savings on premium ingredients and home essentials. There's no membership required, no fees, and you can open your account online today.
How do I track my delivery order?
From the My Orders page, next to orders that are currently out for delivery you will see a 'Track order' button that will show you the current estimated time of arrival.
Where can I find my favourites & recent purchases?
Do I need to check out quickly, to avoid losing my order?
No, you can start a basket and continue to add to it over many hours, or even days! Baskets will be seen each time you login until you delete them or checkout. Once you have a slot booked it can expire but your basket will not be lost. We'll just ask you to book a new slot.
How do I edit or cancel an order?
When do slots expire?
Collection slots expire 60 minutes beforehand. Delivery slots expire at 6pm the night before the delivery. If your slot is soon to expire while you are ordering we will warn you so you can checkout, but if it does expire before you check out we'll take you to the slot page to book a new one.
Why can't I change branches for delivery
Your delivery branch is fixed by us, based on the routes of our trucks. You can only select a different branch for collection orders - you can do this when you book your collection slot.
How can I control my preferred order settings?
Visit the My Settings page to set your preferred order type (delivery or collection), preferred payment method and preferred collection branch. Once you have set these your orders will start with these preferences, making it quicker to order.
How do I book a delivery or collection slot?
At any time while creating your order you can click on the Book a Slot link at the top of the page (or in the main menu on mobiles). If you try to checkout without booking a slot, we will take you to this page automatically.